CRC Hobbies will refund or exchange merchandise up to 30 days after purchase, provided the original packaging is in reusable condition. CRC Hobbies will provide store credit (via gift card) or exchange merchandise up to 60 days after purchase, provided the original packaging is in reusable condition. CRC Hobbies reserves the right to charge a restocking fee of 10% of the purchase price (limited to a maximum of $20) on any return. Vehicles that have been run, vehicle kits that have been opened, and parts that have been installed are not eligible for refund or exchange.
CRC Hobbies will provide an estimated cost of repair before performing any repair work, however there may be some expense incurred due to time required for inspection and/or troubleshooting.
Once repairs are completed, CRC Hobbies will contact the customer promptly to confirm completion and cost of repair. Unless prior arrangements have been made, customers are expected to pick up the repaired vehicle and pay in full for the repair within 30 calendar days of the initial contact. CRC Hobbies will make a minimum of three attempts to contact the customer during this 30 day period. After 30 calendar days, CRC Hobbies reserves the right to sell the vehicle to recover the repair cost.
Any personal information provided to CRC Hobbies will be used solely for the purpose of providing sales and/or service products to our customers. Personal information will not be sold or shared with anyone.